Shipping Policy
Legal Disclaimer
10 Forward Store makes every reasonable effort to ensure that the information provided in this policy is accurate and up-to-date. However, we do not guarantee the accuracy, completeness, or reliability of the information contained herein. This policy does not constitute a binding agreement and is subject to change without notice.
By placing an order with 10 Forward Store, customers acknowledge that delivery times are estimates and may vary based on external factors beyond our control. We are not liable for delays caused by suppliers, shipping carriers, customs processing, or any unforeseen circumstances.
10 Forward Store is not responsible for any indirect, incidental, or consequential damages resulting from lost, delayed, or damaged shipments. Customers are encouraged to review our Returns, Refunds & Exchanges Policy for options regarding defective or lost products.
For any further questions or concerns, feel free to contact our customer service team at cs@10forward.store.
Thank you for shopping with 10 Forward Store!
Introduction
At 10 Forward Store, we are committed to providing our customers with a seamless shopping experience. This policy outlines our shipping and delivery processes, including estimated timeframes, regions we serve, and other key considerations.
Shipping Regions
We currently ship to the following countries:
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United States
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United Kingdom
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Australia
Please note that we are unable to deliver to PO Boxes, APO, or FPO addresses.
Shipping Carriers & Delivery Timeframes
To offer a wide selection of products, we source from multiple suppliers worldwide. Consequently, delivery times vary based on the supplier’s location and shipping method. Estimated delivery timeframes are as follows:
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Expedited Shipping: 2–7 business days (available for select products).
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Standard Shipping: 10–30 business days (varies by product and supplier).
While we collaborate with reputable shipping carriers, actual delivery times may be affected by factors beyond our control, such as customs processing, weather conditions, and carrier delays.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Once your order has been shipped, you will receive a tracking number (where applicable) via email.
Shipping Costs & Free Shipping Thresholds
Shipping costs are included in the product price unless otherwise stated on the product page or during checkout.
Free shipping may be available for select products or for orders over $185.00, where applicable. Any such promotions will be clearly stated on the product page or at checkout.
Local Delivery & Pick-Up Options
Currently, we do not offer local delivery or in-store pick-up services.
Order Tracking
Once your order has been shipped, you will receive a shipment notification email with an estimated delivery date and tracking information. You can track your order status through the provided link.
Returns, Refunds & Exchanges
We want you to be happy with your purchase. If you need to return or exchange an item, please refer to our Returns & Exchanges Policy for full details on eligibility, timeframes, and the process for requesting a return or refund.
Delivery Responsibility & Delays
While we strive to ensure timely delivery, we cannot guarantee exact delivery dates due to variations in supplier processing, international shipping logistics, and potential customs delays. If your order has not arrived within the estimated timeframe, please contact us for assistance.
Lost, Stolen, or Damaged Packages
If your package is lost or significantly delayed, please reach out to our customer support team at cs@10forward.store so we can assist in locating your shipment.
We are not responsible for stolen packages once marked as "Delivered" by the carrier.
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item(s) so we can assist in resolving the issue.
Policy Changes
This Delivery Policy is subject to change at any time without prior notice. We encourage customers to review this page periodically for updates.