Privacy Policy

At 10Forward.Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website (https://10forward.store) and make purchases from us.

We collect various types of personal information, including but not limited to:

• Personal Identifiable Information (PII): Your name, email address, shipping/billing address, phone number, and payment details.

• Order Information: Details of your purchases, order history, and transaction details.

• Account Information: If you create an account, we store your username, password, and preferences.

• Browsing Data: IP addresses, device information, browser type, and usage data collected via cookies and analytics tools.

• Customer Support Data: Any communications with our support team, including inquiries and complaints.

We use the collected data for the following purposes:

• To process and fulfil your orders, including payments, shipping, and delivery.

• To provide customer support and respond to inquiries.

• To improve our website, products, and services.

• To send marketing emails, promotions, and newsletters (you can opt out at any time).

• To detect and prevent fraud, security breaches, or illegal activities.

• To comply with legal obligations and regulatory requirements.

We do not sell your personal information. However, we may share your data with:

• Third-Party Suppliers: Since we operate a drop shipping business, your order details may be shared with our suppliers for fulfilment purposes.

• Payment Providers: Your payment details are processed securely via third-party payment gateway Stripe.com. We do not store credit card details.

• Shipping and Logistics Providers: Your delivery address is shared with couriers and postal services for shipping.

• Marketing and Analytics Partners: We use third-party services (e.g., Google Analytics, Meta Pixel) to analyse website traffic and enhance our marketing strategies.

• Legal Authorities: If required by law, we may disclose your information to regulatory bodies or law enforcement agencies.

• We take reasonable security measures to protect your personal information, including:

• Secure Socket Layer (SSL) encryption on transactions.

• Regular monitoring of security threats and vulnerabilities.

• Access control measures to limit access to personal data.

• However, while we take reasonable precautions, we cannot guarantee 100% security of your data transmitted over the internet.

You have the right to:

• Access Your Data: Request a copy of the personal information we hold about you.

• Correct Your Data: Request corrections to inaccurate or incomplete information.

• Delete Your Data: Request that we delete your personal information, subject to legal obligations.

• Opt-Out of Marketing: Unsubscribe from promotional emails via the opt-out link in our communications.

To exercise your rights, please contact us at cs@10forward.store.

We use the collected data for the following purposes:

• To process and fulfil your orders, including payments, shipping, and delivery.

• To provide customer support and respond to inquiries.

• To improve our website, products, and services.

• To send marketing emails, promotions, and newsletters (you can opt out at any time).

• To detect and prevent fraud, security breaches, or illegal activities.

• To comply with legal obligations and regulatory requirements.

Our website may contain links to third-party websites. We are not responsible for their privacy policies, and we encourage you to review them before providing any personal information.

As we source products globally, your data may be transferred to suppliers and service providers in other countries. We take steps to ensure data protection standards align with Australian privacy laws.

We may update this Privacy Policy from time to time. Changes will be posted on this page with the "Last Updated" date.